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Check that you have a strong Wi-Fi or mobile data connection
First, make sure you have a strong internet connection. It’s best if you can connect to a Wi-Fi network....
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Category - Troubleshoot
Possible Reasons
Uploaded pictures do not qualify ( Pictures could be blurry and not readable) .....
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Place ID on a dark surface.
ID Document Verification works best when there is contrast between the ID and the surface on which it is placed. Preferably use a plain black paper or a black sheet with no text or printing on it......
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